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Posted: Friday, March 16, 2018 6:17 AM

New York Life Insurance Company ("New York Life" or "the company") is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.
New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of 1.954 billion. Total assets under management at year end 2016, with affiliates, totaled 538 billion. As of year:end 2016, New York Life's surplus was 23.336 billion**. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody's Aaa; Standard and Poor's AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).
Financial strength, integrity and humanity-the values upon which New York Life was founded-have guided the company's decisions and actions for over 170 years.
Customer Service Representative : Contracting and Licensing Support

Primary Responsibilities
:Provide excellent day:to:day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication
:Support agency management in the on:boarding of new agents
:Participate in event planning for training sessions, kick:off events and other meetings
:Process agent contract and license requirements; resident and non:residence requirements, license renewals, and funds related to contract and license functions
:Support agency management in supervision of agents including review and documentation of Supervisory Interview and Inspection (SII) process and preparing reports

:Associates, or Bachelors degree preferred, or equivalent years of related experience
:The ideal candidate should have 2 or more years of customer service and administrative experience
:Strong computer skills with proficiency in the Microsoft Office Suite
:Demonstrated ability to multitask effectively
:Strong written and verbal communication skills required

Training and Development
Customer Service Representatives receive on:the:job training to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.

Shift Information
This is a full:time position Monday through Friday. Candidates should be flexible to work any 7.5:hour shift between 8:00 AM : 5:00 PM during the work week.

Competitive full:time base salary, overtime eligibility plus target bonus

Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program

Career Opportunities
New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.

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*Based on revenue as reported by "Fortune 500, ranked within Industries, Insurance: Life, Health (Mutual)," Fortune Magazine, June 17, 2016. See fortune/fortune500/ for methodology.
**Total surplus, which includes the Asset Valuation Reserve, is one of the key indicators of the company's long:term financial strength and stability and is presented on a consolidated basis of the company.
1. Operating earnings is the key measure use by management to track Company's profitability from ongoing operations and underlying profitability of the business. This indicator is based o


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