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Posted: Saturday, February 3, 2018 5:38 PM

The Global Servicing Network is an organization responsible for managing partners that support our servicing network. Our team is searching for an Analyst to support the Membership Rewards Servicing and Fulfillment process. This role primarily is responsible for supporting gift card fulfillment for the US Membership Rewards program. Our process, in partnership with our business partners, ensures that we meet our Card Member promise for delivery.
Responsibilities include:
* Support process owners with strong team collaboration
* Maintain monthly reporting and team performance results
* Generate insights and process improvement recommendations from VoCM results
* Support rewards approval process and provide subject matter expertise
* Perform inventory tracking in partnership with MR Business and our 3rd party fulfillment provider
* Maintain required audit functions to ensure effective control and compliance
* Support escalated service recovery as needed for gift card fulfillment
* Bachelor s Degree or equivalent professional experience required
* Knowledge of Servicing and/or Partner Network, Membership Rewards strongly preferred
* Proficiency required in Excel, Access and PowerPoint
* At least 2 years of experience in an analytical role
* Self-starter with the ability to drive results and meet deadlines in a team environment
* Strong relationship management skills with ability to work effectively with teams, internal and external to Amex
* Ability to develop impactful presentations to a wide variety of audiences
* Proven analytical and problem solving skills
* Excellent written and verbal communication skills
* Ability to implement process improvements and measure success
* Strong organizational skills and ability to prioritize multiple tasks
* Thought leadership with experience analyzing processes and ability to implement solutions
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
**Job** *Operations*
**Title:** *Membership Rewards Fulfillment Analyst*
**Location:** *AL-Montgomery*
**Requisition ID:** *18001746*


• Location: Honolulu (Oahu)

• Post ID: 9939057 honolulu is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018