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Posted: Sunday, December 31, 2017 10:37 AM

OverviewOur vision at 'ike is "Great People. Great Impact. Greater Good". Our goal is to provide the best services to positively impact our communities. Our companies complement each other while being leaders in their respective industries. We all share the same core values of spirit of excellence, courage, dream releasing and humility working toward the greater good. Our founding company DataHouse is seeking a IT Support Technician to join our team. When you choose DataHouse, you become part of an entrepreneurial culture that is passionate about making customers succeed through innovative technologies. Celebrating 40 years of innovation, we continue to nurture the unique dynamics of our culture that allows for creative solution discovery, innovative explorations and professional growth.The role of IT Support Technician is to provide quality customer care by ensuring service issues and work requests are addressed in a timely and professional manner. This includes working with client staff to identify, evaluate and resolve technical issues, demonstrate general understanding of technology and the ability to translate and communicate solutions to end users. The applicant must be able to work cooperatively and effectively within a team. This is a contract based position which will provide onsite support to our client. Primary Responsibilities and DutiesConducts basic troubleshooting of IT environments including OS, networks, applications and hardwareAssist users to resolve workstation hardware and software-related problems and effectively communicate solutions to the end user in person, email, and/or phonePerform maintenance and operational tasks as identified by the Support ManagerProvide professional and courteous customer service at all timesIdentify, evaluate, and resolve technical issue to maintain high service levels and ensure optimal user satisfaction and business continuityAbility to manage and prioritize multiple issues and requests, categorize, assess, and escalate as necessary, and document all resolutionsDemonstrate discretion and independent judgmentWork with other Support staff to conduct root cause analysis for issues and work cooperatively towards resolution Desired QualificationsExcellent communications skills, both verbal and writtenProactive and persistent to drive towards solving our users' support issues with excellenceAbility to work flexible schedules (alternating hours to support 24x7 operations), both at client sites and remoteAnalytical, logical thinking and problem-solving skillsWorking knowledge of Cloud-based productivity applications such as G-Suite and Office 365College degree preferredExperience with service ticket tracking systems a plusExperience in a customer support environment desiredOverviewOur vision at 'ike is "Great People. Great Impact. Greater Good". Our goal is to provide the best services to positively impact our communities. Our companies complement each other while being leaders in their respective industries. We all share the same core values of spirit of excellence, courage, dream releasing and humility working toward the greater good. Our founding company DataHouse is seeking a IT Support Technician to join our team. When you choose DataHouse, you become part of an entrepreneurial culture that is passionate about making customers succeed through innovative technologies. Celebrating 40 years of innovation, we continue to nurture the unique dynamics of our culture that allows for creative solution discovery, innovative explorations and professional growth.The role of IT Support Technician is to provide quality customer care by ensuring service issues and work requests are addressed in a timely and professional manner. This includes working with client staff to identify, evaluate and resolve technical issues, demonstrate general understanding of technology and the ability to translate and communicate solutions to end users. The applicant must be able to work cooperatively and effectively within a team. This is a contract based position which will provide onsite support to our client. Primary Responsibilities and DutiesConducts basic troubleshooting of IT environments including OS, networks, applications and hardwareAssist users to resolve workstation hardware and software-related problems and effectively communicate solutions to the end user in person, email, and/or phonePerform maintenance and operational tasks as identified by the Support ManagerProvide professional and courteous customer service at all timesIdentify, evaluate, and resolve technical issue to maintain high service levels and ensure optimal user satisfaction and business continuityAbility to manage and prioritize multiple issues and requests, categorize, assess, and escalate as necessary, and document all resolutionsDemonstrate discretion and independent judgmentWork with other Support staff to conduct root cause analysis for issues and work cooperatively towards resolution Desired QualificationsExcellent communications skills, both verbal and writtenProactive and persistent to drive towards solving our users' support issues with excellenceAbility to work flexible schedules (alternating hours to support 24x7 operations), both at client sites and remoteAnalytical, logical thinking and problem-solving skillsWorking knowledge of Cloud-based productivity applications such as G-Suite and Office 365College degree preferredExperience with service ticket tracking systems a plusExperience in a customer support environment desired

Source: http://www.juju.com/jad/00000000gfuty0?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dc02d96ccccc4c3c2d88e438ede98045f000fcf700ee48587d


• Location: Honolulu (Oahu)

• Post ID: 9645582 honolulu
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