Posted: Thursday, February 15, 2018 1:46 AM
Part-Time. Located in Mililani Technology Park (Palii Building) JOB SUMMARY The purpose of this position is to coordinate the collection of monies on past due and delinquent accounts via outbound calls. MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS) Actively and consistently support all efforts to simplify and enhance the customer experience Contacts and coordinates collection of monies on past due subscriber accounts. Utilizes computer, Excel, and AS400 billing system to verify account reconciliation. Contacts residential and business customers with a past due balance and schedules payment arrangements to prevent disconnection of services. Utilizes computer and reports to determine past due accounts. Utilizes telephone and clear and concise verbal communications to collect payments or payment arrangements. Regular attendance is required. REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English at a very high level Type 40 words per minute, use of telephone system, and ten-key by touch. Must have good verbal, written, and interpersonal communication skills. Ability to multi-task, knowledge of basic mathematics, familiarity and use of computers, and general office procedures are preferred. Able to utilize various methods of communication in order to motivate customers for payment. EDUCATION High School diploma or equivalent is required. RELATED WORK EXPERIENCE Number of Years Office, billing, customer service and/or collections experience preferred. 6 mos Performs other duties as assigned. WORKING CONDITIONS Computer, telephone, and ten-key. Sitting for long periods of time. Typing and reading on computer and data entry on ten-key. Communicating via telephone, correspondence and in-person with customers. Hours: Monday - Thursday, 5:00pm - 9:00pm, Friday 5:00pm - 8:30pm.
• Location: Honolulu (Oahu)
• Post ID: 10057172 honolulu