Posted: Wednesday, December 27, 2017 7:57 AM
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world's most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection. QualificationsJob Summary Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Minimum qualifications and expectations:Supports the rooms division, with daily time edits in ADP, purchasing supplies as needed, and creating of weekly department schedules .Minimum one year administrative experience in customer service and/or hotel operations preferred.College degree preferred.Requires good communication skills, both verbal and written.Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.Must possess basic computer skills, including but not limited to Microsoft Word, Excel, PowerPoint, publisher, and e-mail functions.Must be able to multi-task and be detail oriented in a fast paced, high volume environment.Must be able to work independently and to prioritize or seek clarification in prioritizing work assignments.Maintain a professional working environment and attitude and be able to work well with other departmentsMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
• Location: Honolulu (Oahu)
• Post ID: 9605822 honolulu